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As part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act passed on March 27, 2020, federal student loans had been placed on administrative forbearance, allowing borrowers to pause payments through September 30, 2020, without accruing interest. The CARES Act includes several provisions that provide additional relief for federal student loan borrowers. These benefits were later extended until the end of 2020, and once again extended through January 31, 2021.

Update 12/22/2021: On Dec. 22, 2021, the U.S. Department of Education (ED) extended the student loan payment pause through May 1, 2022.

Visit the Department of Education website for the updated details of these provisions and what they mean for you.

At ELFI, the safety and well-being of our customers and employees is what matters most. We’re actively monitoring for the latest information on the Coronavirus outbreak. Our online application process remains open and the ELFI Customer Care Center is serving our customers. If you need assistance, email answers@elfi.com or call 1-844-601-ELFI. Please check this page frequently for updates as they occur.


We're Here to Help

If you’ve been affected by the Coronavirus, there are options available to you. We know this is a difficult time for everyone, and everyone’s situation is different. The best thing you can do if you face financial hardship (e.g. loss of income) is to call your loan servicer to hear what options are available to you. Choose the contact information for your servicer below and give them a call to get started:

Employer Student Loan Repayment Assistance

Update 12/27/2020: The CARES Act provision allowing employers to contribute up to $5,250 tax-free annually to their employees’ student loans has been extended from the previous deadline of December 31, 2020 to December 31, 2025.

Security Alert

Unfortunately, during this time scammers are looking to take advantage of people. Remember, ELFI will not call or email you asking you for personal information such as your social security number. If you have any doubt please call us at 844-601-ELFI or reach out to your Personal Loan Adviser to confirm any request. This is good advice for your dealings with any financial institution. Your safety online is of utmost importance to us.
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Reminder: You can apply for student loan refinancing 24/7 using our online loan application system. If you have any questions regarding your application or the process, you can contact us at: 1-844-601-ELFI (1-844-732-3534) or answers@elfi.com