ELFI is monitoring the Coronavirus (COVID-19) outbreak and following guidance from state and federal agencies. If you have been impacted by the Coronavirus, our Customer Care Center is available to help you.

We’re here to help.

If you’ve been affected by the Coronavirus, give us a call and we can discuss the options available to you. We know this is a difficult time for everyone, and everyone’s situation is different. The best thing you can do if you face financial hardship (e.g. loss of income) is to call our Customer Care Center at 844-601-ELFI or email us at answers@ELFI.com so we can help you with your unique situation.

As part of the Coronavirus plan announced by the US Government on 03/13/2020, student loan interest on Federal Student Loans was mentioned. We are working with our loan servicers to better understand what impact this has on ELFI customers. Until clarification on this announcement has been made you should continue to make your full monthly payments. We will post updates on this as they become available.

Security Alert:

Unfortunately, during this time scammers are looking to take advantage of people. Remember, ELFI will not call or email you asking you for personal information such as your social security number. If you have any doubt please call us at 844-601-ELFI or reach out to your Personal Loan Adviser to confirm any request. This is good advice for your dealings with any financial institution. Your safety online is of utmost importance to us.


You can apply for student loan refinancing 24/7 using our online loan application system. If you have any questions regarding your application or the process, you can contact us at: 1-844-601-ELFI (1-844-732-3534) or answers@elfi.com