Résumé Tips From Hiring Managers

October 29, 2018

You need a new job or you need your first “real” job to start paying off those student loans. For most people that means you need a résumé. If you really want to get noticed, or simply not get rejected, you need a good résumé. We talked to hiring and talent acquisition managers, C-suite executives and other really smart people to bring you the best advice. We want to help you get that dream job.

Number one

This may sound cliché, but everyone told us proofing is the best thing you can do. Go over it with a fine-tooth comb and have others look at it, too. A grammar, spelling or formatting error on your résumé shows you don’t pay attention to detail. In addition to not paying attention to detail it could give the impression that you simply don’t care. Nothing is a bigger turnoff to a potential employer.

Objectives – out

If someone is looking at your résumé, they know you are looking for a job. You don’t need to tell them in an objective statement. Instead, start with a short summary statement. The summary statement could discuss why you’re the best candidate for this job. The summary should be supported by your previous work experience. Below is an example from Columbia University Center for Career Education:

Example- “Publishing executive with multi-faceted background encompassing international licensing and brand management. Developed specialties in editorial planning, global marketing strategy, and design. Managed multiple projects simultaneously and eﬃciently by overseeing the daily operations of 17 magazine titles worldwide. Proven ability to develop strong relationships across cultures and to provide decisive team leadership in a fast-paced environment.”

Tinder^® Experience a Plus

Putting together a résumé can be a lot like putting together a dating profile. It’s a delicate balance of putting your best traits forward without overselling yourself. Getting too cute or creative can come off as cheesy or desperate. Never lie or misrepresent your role or accomplishments. Lying or misrepresentation might get you a date, but it won’t make for a successful relationship.

Show the numbers. “Don’t just tell me you worked on something, tell me you improved something by 20%,” one person told us. Be specific and measurable if possible.

Do the math; your current job may not track the results you want to include. It’s okay to do the math yourself to help tell your story. Just make sure it’s accurate.

Problem, action, result. Bullet points should follow this format if possible. Be specific about what you did, not what your job is/was. (see example in next bullet)
Avoid passive job functions like, “Oversaw workforce of 8 employees dedicated to customer service.” Instead go with something like “Mentored, trained and managed daily activities for 8 customer service representatives resulting in an 15% improvement in average likelihood to recommend score among customers.”

Skip the basics. Oh, you’re proficient at MS Office? Everyone is, and even if you’re not it’s fairly expected. Include more specialized software or instances where you might be highly proficient. Like data modeling in excel for example. That’s okay.

Only include personal interests or hobbies if they are relevant to the position.

Don’t include social handles (other than LinkedIn^®) if they aren’t relevant to the position.

Keywords and customization

Always customize language in your résumé to fit the job description you’re applying for. If they use specific jargon, work it into your résumé because that’s what they’ll be looking for.

Don’t overdo it with keywords. A lot of bigger companies use keyword scanning software, so it’s important to include them, but they’re also used to spot the overuse of these words as well.

Make sure you’re speaking their language. It’s okay to translate titles. If you have a non-traditional job title like “customer success advocate” consider replacing that for industry standard language like “account manager” or whatever is appropriate.

Contact Info

We got conflicting advice on what to do with contact information. Some people told us you might want to leave off details like your city if you don’t live in that city because some employers might prefer a local candidate. Conversely, you might want to include it if you are local. Some say that phone number and email are important, while others say the trend is moving toward just including your LinkedIn^® address. We like this last option because it can leave room for more important things, but we recognize this may be highly situational.

Design and formatting

Don’t make dumb mistakes that get your résumé thrown off the pile. A good design in the résumé world is not typically cutting edge. Yes, if it’s too plain it may get overlooked. The best résumés are usually form over function. The main purpose is to make it easy to read. People don’t typically spend a lot of time with a résumé, so if they have to work to read it, it will get tossed aside. It should look good on screen and on paper.

Use a template. You can search for templates or you can use résumé building sites like uptowork.com. Certain industries may prefer certain styles. Do your research.

Keep it simple. Choose one simple easy to read font. Never something goofy like Comic Sans. Yes, more than one person told us they got a résumé with Comic Sans.

In general, it’s best not to go overboard with colors, symbols or lines.

Stick to one page. Especially early in your career. Don’t overstuff it with irrelevant information. Save some for the interview.

Make sure you’re using the proper tense. Past for old jobs and achievements. Present for current.

Don’t include a picture. Unless you’re a model or your picture is relevant for some reason.

Save it as a PDF file. Word files don’t always translate well. Especially if there’s a lot of special formatting. A PDF will be more consistent between computers.

Make your filename [First Name/Last Name.résumé] (ie. John Smith.résumé.pdf) not Jonrésumé2019.pdf.

The résumé is only part of the equation.

The best résumé is only valuable when people see it. A lot of candidates are hired through referrals, relationship, and persistence. Work as hard or harder on getting your résumé in the right hands as you do on your actual résumé. Also, here’s a few more tips away from the résumé.

Make sure you put as much thought into your LinkedIn^® profile as you do your résumé. Make sure there are no mistakes and it reflects on you the same way your résumé does. One executive told us this is equally, if not more important than a résumé, especially for networking. They said, an email has a good chance of going unnoticed, but a message on LinkedIn^® almost never does.

Social Scrub. Take a serious look at your social channels, even if they are not listed. Employers often take a look when they get serious about a candidate. Many told us they have had social media tip the scales the wrong way for a prospective employee. Take down posts you think might be offensive or give the wrong impression.

You’re hired now what?!

Great, but don’t forget your résumé. Most of us don’t stay in the same job forever. Your next job often doesn’t come around when you expect it, so keep your résumé fresh. It’s a good idea to write down your accomplishments when they happen so when you need it, you’re ready.

3 Steps for Negotiating a Salary

NOTICE: Third Party Web Sites
Education Loan Finance by SouthEast Bank is not responsible for and has no control over the subject matter, content, information, or graphics of the websites that have links here. The portal and news features are being provided by an outside source – The bank is not responsible for the content. Please contact us with any concerns or comments.

Polish Your Company Brand

Today’s job seekers are looking for more than just a good compensation package. They want to be part of a team that emphasizes shared values and a unified purpose. A company and its workforce should have a recognizable brand with clearly communicated values. By clarifying your core values and creating a cohesive mission statement, you define your business philosophy and give new recruits a glimpse into your workplace culture. Make a deeper impression on potential new team members by going a step further: Let high-potential employees experience your company culture firsthand. Consider including activities like these in your recruitment process:

Tour of facilities & on-site amenities
Lunch with staff at the corporate lunchroom
Face-to-face meetings with company or division heads
Informal conversations with valued team members
Off-site mastermind gatherings with new and existing employees

You will reduce turnover costs when you identify new staff members who share your company values and have the potential to fit seamlessly into your corporate culture. Understanding your company’s management style and the characteristics of your most successful employees can prevent potential hiring mistakes. One of the most common reasons cited for an employee leaving a job is a “poor relationship with management.” Your company will succeed at employee retention when you understand and communicate your management style and company culture at the outset— before you have spent the resources to recruit and train the wrong candidate.

Create a Meaningful Compensation Package

A competitive salary is essential to new team members, but other types of compensation may seal the deal. Companies seeking to differentiate themselves from competitors offer compensation packages that are meaningful to their employees. In addition to healthcare benefits, paid time off and 401K fund matches, employees are looking for perks and benefits that enhance their lifestyle. A recent Robert Half survey cited these desirable additions to a company’s compensation package:

Paid parental leave
Opportunities for professional development
Profit-sharing plans
Student loan reimbursement
Dental & vision insurance
On-site amenities like childcare, gym & concierge services
Compressed workweek
Telecommuting
Flexible work schedule
Paid time off for volunteering

Many perks are an expression of your company’s culture, adding purpose and engagement for your high-potential employees. Consider sponsoring a community food drive or park clean-up. Host social events, investment seminars or concerts. You could also incorporate monthly rewards for employees who exceed expectations, such as a $50 meal certificate. This would drive your employees to perform to their highest every month and maintain workplace morale. Today’s recent grads respond to a work environment that meshes with their personal values and interests.

Sell High Potential Employees on Your Company

Once you have identified a talented candidate for hire, make the sale. New recruits who understand how they fit into your company’s culture and structure are more likely to invest themselves and stay. Boost talent retention by defining a path forward within the company. New hires want to know they will have opportunities for professional development, continuing education and the possibility of internal promotion. Show them where they could be short term, such as a year or two in the future. Seeing the growth within arm’s reach will give them the drive to perform the best they can. They are also highly focused on achieving work-life balance. If your business model permits it, offer greater work flexibility with schedules that allow work-from-anywhere options and unstructured time on the job.

Add Student Loan Repayment Benefits

Corporate help with student loan repayment is a big plus for high potential employees and a key business differentiator. ELFI for Business has the expertise to help your HR department put together an attractive hiring package with sought-after benefits like these:

Financial education
Employer contribution match
On-site consultations
Budget-friendly refinancing options

Connect with ELFI for Business right from your HR portal—or call 844.601.ELFI to discuss the positive impact these benefits have on hiring and engaging valuable team members.

Why Are Employees Leaving Your Company?

NOTICE: Third Party Web Sites Education Loan Finance by SouthEast Bank is not responsible for and has no control over the subject matter, content, information, or graphics of the web sites that have links here. The portal and news features are being provided by an outside source – The bank is not responsible for the content. Please contact us with any concerns or comments.

2019-07-03

Measuring the Costs of Employee Turnover

Best-selling business management author Jim Collins was asked during a 2001 interview if he had identified a good business response to the economic slowdown that had gripped the nation. His widely quoted answer is as relevant today as it was at the time: “If I were running a company today, I would have one priority above all others: to acquire as many of the best people as I could [because] the single biggest constraint on the success of my organization is the ability to get and to hang on to enough of the right people." Nearly 20 years later and in a highly improved economic climate, Collins’ words still encapsulate the biggest challenge facing HR departments of corporate giants and small start-ups alike: finding and retaining quality team members. In an era of competitive recruitment and job-hopping staff, your company risks losing monetary and human capital each time a valued employee chooses to leave. Employee turnover impacts your bottom line and your company's culture. To set wise employee retention policies, you first need to assess the costs of staff turnover accurately and measure the full impact of employee loss.

Direct Costs of Replacing Employees

A talented employee exiting your company costs you money. Estimates of how much employee turnover costs can vary by industry and employee salary. A study by Employee Benefit News estimates the direct cost to hire and train a replacement employee equal or exceed 33% of a worker’s annual salary ($15,000 for a worker earning a median salary of $45,000). Cost estimates are based on calculatable expenses like these:

HR exit interview & paperwork
Benefit payouts owed to the employee
Job advertising, new candidate screening & interviewing
Employee onboarding costs
On-the-job training & supervision

You can track the expenses of your company’s employee turnover using this online calculator, or create a spreadsheet to determine how actual costs add up to affect your bottom line.

Full Impact of Employee Loss

Josh Bersin, a human resource researcher, writing for LinkedIn, refers to employees as a business’s “appreciating assets.” Good employees grow in value as they learn systems, understand products and integrate into their teams. When one of these valuable employees leaves, the business loses more than just the cost of hiring and training a replacement. Bersin cites these additional factors contributing to the total cost of losing a productive employee:

Lost investment: A company typically spends 10 to 20% of an employee’s salary for training over two to three years.
Lost productivity: A new employee takes one to two years to reach the level of an exiting employee. Supervision by other team members also distracts those supervisors from their work—and lowers the team’s collective productivity.
Lost engagement: Other team members take note of employee turnover, ask “why?” and may disengage.
Less responsive, less effective customer service: New employees are less adept at solving customer problems satisfactorily.

According to Bersin, studies show the total cost of an employee’s loss may range from tens of thousands of dollars to 1.5 to 2 times that employee’s annual salary.

Strategies to Slow Employee Turnover Rates

An effective exit interview helps you and your HR team pinpoint the drivers of your company’s employee turnover. You may find that hiring practices need to be refined or employee engagement should be enhanced. Changes to the break room space, such as fresh fruit or games, will allow your employees to relax and come back to work with fresh eyes and a better attitude. This will keep up the workplace morale, shaping your company culture to include perks appealing to younger workers and will lead to increased job satisfaction. Today’s employees are career-oriented and highly motivated. Keep them on your team with other opportunities such as:

Pathway for advancement within the company
Professional development & advanced education
Flex-time & work-from-anywhere options
Management support & recognition
Lifestyle rewards or amenities like catering & concierge services
Culture of shared values & volunteerism

Add Student Loan Benefits Through ELFI

Student loan repayment tops the financial-worries checklist of many recent graduates. Older team members question their ability to pay for educating their children. New, highly desirable HR benefits like student loan contributions and financial literacy education are emerging from these employee concerns—and ELFI for Business is leading the way for employers to incorporate them into hiring packages. You can connect with ELFI directly from your HR portal and access multiple ways to contribute to employees’ student loan debt. We offer new-hire onboarding booklets, educational newsletters and onsite consultations filled with information for you and your employees. Reach out to us at 1.844.601.ELFI to add cutting-edge benefits to your HR employee package!

Learn More About ELFI for Business

NOTICE: Third Party Web Sites Education Loan Finance by SouthEast Bank is not responsible for and has no control over the subject matter, content, information, or graphics of the web sites that have links here. The portal and news features are being provided by an outside source – The bank is not responsible for the content. Please contact us with any concerns or comments.

2019-06-28

How Do You Become an Employer of Choice?

Is your company—the company everyone in your industry wants to work for or an “Employer of Choice?” Employers of choice consistently retain their highest performing employees and attract the best and the brightest over their competitors. Employers of choice have little trouble recruiting talent since college graduates line up eagerly to interview for coveted jobs. In today’s competitive labor market, the majority of companies do not qualify as employers of choice. Their workforces are in constant flux, and the cost of employee turnover is hurting the bottom line. Fortunately, that cycle can be halted and reversed. Any business can become an employer of choice by following these five strategies to transform company culture into one that (1) delivers value to employees, and (2) encourages their engagement.

Make Your Workplace a Positive Environment

If your business has been getting by with lackluster performance and frequent turnover, you’ll need a critical eye to evaluate the current culture. Try to hire for longevity and look for the best possible fit for each unique position. Employers of choice search for employees who can make a positive impact on not only their work but their team, too. With capable and involved staff, from new-hires to top management, you can build a workplace recognized for its atmosphere of trust, personal growth, and positive performance. There’s no room for micromanagement in this kind of workplace environment. Entrust your employees with a mission, direction, and goals—then step aside. Allow them to make decisions and respect their choices. In a positive environment, differences of opinion become opportunities for learning and growth.

Provide Relevant Compensation & Benefits

Competitive compensation has always been a hook to catch the attention of potential employees. Even if your business cannot support top-tier pay and benefits, you can shape your compensation package to deliver the value your employees want. Offer the best salary you can afford and supplement it with bonuses and perks that reward company performance. Recognize that today’s employees place a high value on their time—and offer flexible scheduling and remote work options. Consider turning the standard break room into a comfortable lounge where workers can relax, play games or socialize. Go beyond the traditional benefits by adding college loan contributions, paid time off for family emergencies and parental leave to your benefits package.

Encourage Professional Growth

Engaged employees have a keen interest in professional growth and career development. Employers of choice encourage this interest by supporting their team with relevant training and additional growth opportunities, including:

Professional development seminars
On-the-job continuing education
Exposure to new tasks through job rotation
Tuition reimbursement for certifications & advanced degrees
Pathways for advancement

Establish Transparency

People like to know where they stand in a relationship, job, or career. Professionals who feel uncertain about their place in the organization, workplace expectations, or their own performance may seek other opportunities with another company. Transparent communication and clearly defined expectations give your team the perspective they need to stop worrying and start investing in the job. Employers of choice also develop channels for mentoring, giving helpful feedback and praise, and rewarding performance and risk-taking. They provide opportunities for teams to voice their ideas and concerns. Feeling safe and appreciated, employees buy-in to the company culture and become engaged.

Create a Collaborative Culture

If your company is to become an employer of choice, you must develop a respectful and collaborative community. Engaged employees appreciate corporate responsibility, and they have expectations of your business that go beyond products, services, and profits. Workers want to feel their companies are good local and global citizens. Employers who embrace charitable outreach are rewarded with employees who are more confident, purposeful, and willing to work as a team. You can boost staff morale and develop a meaningful and relevant work community by sponsoring activities that include:

Food & clothing drives
National fundraisers
Community clean-up initiatives
Health & wellness fairs
Recycling events
Health awareness campaigns

Become an Employer of Choice With ELFI for Business

Today, a college degree is more accessible than ever—and more expensive. An employer contribution to student loan repayment is one of the best ways to attract loyal employees. ELFI has created a cutting-edge benefits program that is easy to access through your HR portal and includes multiple incentives for attracting and keeping top talent. Take the first step to becoming an employer of choice.

See Why Employees Leave

NOTICE: Third Party Web Sites Education Loan Finance by SouthEast Bank is not responsible for and has no control over the subject matter, content, information, or graphics of the websites that have links here. The portal and news features are being provided by an outside source – The bank is not responsible for the content. Please contact us with any concerns or comments.