On November 22, 2022, the student loan payment pause was extended until the U.S. Department of Education is permitted to implement the debt relief program or the litigation is resolved. Payments will restart 60 days later. If the debt relief program has not been implemented and the litigation has not been resolved by June 30, 2023 – payments will resume 60 days after that. Learn More

Natural Disaster Forbearance:

If you have been adversely affected by a natural disaster and are experiencing hardship, we have options available to assist you during this time. ELFI provides temporary forbearance to borrowers affected by a natural disaster or national emergency as declared by FEMA at http://www/fema.gov/disasters.

If you have questions or need assistance, please contact your loan servicer at the appropriate number below. You may also contact us at answers@elfi.com or call 1-844-601-ELFI.

If your student loan is serviced by MOHELA, call: 855-282-4269

If your student loan is serviced by AES, call: 866-763-6349