We’re In Love with These 7 ELFI Customer ReviewsFebruary 14, 2020
Whether you’re spending time with the girls for ‘Galentine’s Day’ or spending the holiday with that special someone, today is a day to share some love with those you care about!
At ELFI, we show our love to our customers through top-notch customer service paired with low rates and flexible terms for refinancing their student loans – and sometimes they show us love back through great TrustPilot reviews. In light of Valentine’s Day, we’re sharing 7 ELFI customer reviews that we’re simply in love with!
All reviews below were given by real Education Loan Finance customers on TrustPilot. Results may vary.
“Loved the personal loan advisor experience … When she called me and left me a voicemail, she sounded like a friend, not a scary loan robot, and it really put me at ease through the process.”
No one likes a scary loan robot! It’s great to see that our Student Loan Advisors help put our customers at ease through the refinancing process by giving them guidance, answering questions, and keeping them informed of updates along the way!
“I wish I’d done this sooner! The refinance process was fairly straightforward and easy to manage, and having the added benefit of a loan advisor was super helpful. The rates are competitive and they have plenty of options for every person.”
We hear “I wish I’d done this sooner” pretty often from customers, but it’s always nice to see how happy they are once they’ve made the decision to refinance. If you still have a significant amount of student loan debt, it’s probably not too late to refinance!
“Promote this woman!! Candace was so knowledgeable, prompt, and helpful during every step of the process- made the experience seamless.”
So much enthusiasm from this customer! They don’t need to worry – we take great pride in the service given by our Student Loan Advisors and we love showing people how great they are. They truly do make the refinancing process as seamless as possible.
“Did not expect to be assigned to an actual representative so good on elfi for that.. Further.. I can tell that Ivan knows what he’s doing. He’s professional, with prompt responses. It’s one thing to put a representative in place, but another for that person to actually provide value. Sometimes with companies, you don’t even know who to contact to begin with, let alone, the company reaching out to you first, with a representative who’s coherent and professional.”
This means so much to us! We aimed to reshape the student loan refinancing industry by offering every customer with a single Student Loan Advisor that can understand their situation and guide them through the process… Receiving reviews like this truly make us blush because it shows that our process works!
“Andrea was incredibly helpful! It was nice to have someone take the time to answer all of my questions, provide explanations and keep me apprised of next steps. Refinancing was a breeze…thanks ELFI and Andrea!”
Kudos to Andrea for making refinancing a simple process for this customer! Regardless of your lender, there are always going to be several steps involved in the refinancing process – but having someone there to show you the path ahead really makes it a breeze.
“Great rates and very helpful customer service. Didier walked me through the process and made it very easy to me to get my loans set up quickly and painlessly. I highly recommend ELFI to anyone looking to refinance their student loans. I compared payment options to several other companies, and Education Loan Finance by far had the best options. I was able to reduce my monthly payments and now I will be paying off my loans in 7 years, rather than 10. Five stars!”
This customer cut three years off of their repayment term by refinancing with ELFI, and they sure seemed happy about it!
“I’ve been afraid to refinance for years. ELFI was rated well on NerdWallet so I decided to apply. They actually made it easy to understand what I needed to refinance, how the process works etc. I also had someone assigned to help me and answer any questions. I’m so happy to have my loan with a company designed for the modern age who is actually transparent and helpful.”
Shucks! This customer was putting off refinancing for years, and we couldn’t be happier to be their refi match made in heaven. Our transparent process and personalized customer service really made the difference here!
What else can we say? We love our customers, and these reviews show us that the feeling is mutual. Our average TrustPilot rating currently stands at 4.9/5 stars, with over 800 reviews! Don’t just take our word for it – check our all of our reviews here.
Interested in finding your student loan refinancing match in ELFI? Our Student Loan Advisors are just a call, text, or email away. One of our Student Loan Advisors will be dedicated to you from the moment you apply and will work with you each step of the way to ensure your ELFI refinanced loan is the optimal fit for you. Contact us to get started!*
Oh, and Happy Valentine’s Day from ELFI!
*Subject to credit approval. Terms and conditions apply.
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